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                          服務優勢

                          視頻欣賞

                          聯系方式

                          上海綠欣餐飲連鎖管理有限公司
                          聯 系 人:馬小姐
                          免 長 途:400-8866-799
                          手 機:13764499799
                          電話號碼:021-57636346 67881619
                          公司傳真:021-37631325-8012
                          公司地址:上海市松江區九亭鎮伴亭路488號2層

                          服務優勢

                          服務優勢

                                   一切從客戶的實際需求出發,想于客戶未想之先,客戶沒有想到的也將全力以赴;客人的滿意,就是我們奮斗的目標?蛻舻男枨缶褪俏覀兊淖非,真誠對待每一個抱怨,守信兌現每一個承諾。
                          1、質量方針:品質上乘、追求穩定、用心管理、加強提升管理、不斷創新。
                          2、服務精神:熱情和藹、主動詢問意見、了解客戶信息,總結問題,及時糾正錯誤,解決回復處理。
                          3、派專人入住現場管理,服務質量以“誠信、規范”加以實現。
                          4、誠信:綠欣秉持“精誠合作”客人的滿意是我們追求。
                          5、規范:高品質服務必須規范,其大體包括:禮儀規范、接待用語規范、推介規范、裝盛規范、端托規范、擺置規范、候餐規范、收銀規范、處理意見、建議規范等等。
                          6、滿意度調查:客人的意見和建議將足使食堂工作的改善和提升管理水平,堅信服務價值
                          的體現。

                                                                                                                                                             服務滿意度調查表: 每半年一次

                           

                                 Everything from the customer's actual demand, the customer does not want to think of first, the customer does not think will go all out; guest satisfaction is our goal. Customer demand is our pursuit, sincere treatment of each complaint, and trustworthy to fulfill every commitment.
                          1, Quality: excellent quality, the pursuit of stability, management intentions, efforts to enhance the management of innovation.
                          2, the service spirit: a gracious, active inquiry, to understand customer information, sum up the problem, promptly correct the error, resolve back treatment.
                          3, sent by the arrival on-site management, quality of service to the "integrity and standardization" to be achieved.
                          4, Honesty: We are principle of "sincere cooperation" customers satisfaction is our pursuit.
                          5 Specifications: High quality services must be standardized, which generally includes: etiquette, reception term norms, promote standards for holding standard, standard terminal care, placement specification, standard meal waiting, cashier specification, handling comments, suggestions, etc. Specification .
                          6, satisfaction survey: customers comments and suggestions will be sufficient to improve and enhance the work canteen management firmly believes that service value Embodiment.

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